Shipping costs for Spain:
- Shipments to Spain cost €5.50, regardless of the weight of the order, and are delivered within 3-6 business days via Correos de España or for €4.88 in 1-3 business days via Correos Express.
Free Shipping:
- They offer free shipping for orders over 60 euros in Spain, but this offer does not apply to the Canary Islands and the Balearic Islands.
Delivery times:
- Orders are processed within 24-48 business hours of receiving your order and are delivered according to the shipping method selected. Please note that orders are not delivered on holidays or weekends.
Order Processing:
- Orders are processed within 24-48 business hours of receipt of order, excluding holidays and weekends.
Order Delivery:
- Orders are delivered in the order they arrive, with priority given to orders with Express shipping.
Express Shipping:
- Express shipping is processed and delivered faster than standard shipping and is offered as an option for those who desire faster delivery.
Preparation and Shipping Times:
- Shipments are generally prepared and shipped within estimated timeframes, but times may vary during peak periods.
If you reside outside the European Union
- If you reside outside the European Union, your order may incur additional customs charges and taxes. These charges and taxes are the responsibility of the consumer, and Lanas Llamas cannot be held responsible for or bear these charges.
Peak Seasons and Possible Delays:
- During high order volume periods, you may experience additional handling times due to the large number of orders.
Orders after 2:15 p.m.:
- Orders placed after 2:15pm will be shipped the next business day.
Out of Stock Products:
- In case of purchasing an item that is not in stock (On Order), shipments will be handled according to the previously mentioned policies, including shipping in two parts if the items on order exceed 55 euros.
Product Availability:
- Lanas Llamas strives to keep product availability up to date online, but inventory errors may occur.
- If a customer purchases a product that is listed as available but is out of stock due to an inventory error, the customer will be refunded the full cost of the product.
Delivery Address:
- It is the customer's responsibility to provide an accurate and complete delivery address when placing an order.
- In the event that an order is returned due to an incorrect address provided by the customer, return shipping costs will not be refunded.
Address Changes After Shipping:
- After an order has been shipped, the delivery address cannot be changed.
Updated Contact Information:
- Customers are required to keep their contact information up to date in their account to facilitate communication and order delivery.
Customer Responsibility:
- It is the customer's responsibility to attend to the delivery of their orders and be available to receive them.
Late Delivery Policy:
- If an order does not arrive on time, customers must contact Lanas Llamas to resolve the issue. Delivery times are estimates and may vary due to unpredictable factors.
Policy on Threats and Possible Scams:
- Lanas Llamas takes appropriate measures in cases where customers threaten or attempt to defraud the store. Rigorous quality control is carried out and the delivery status of orders is monitored.
Shipping Multiple Orders with a Single Tracking Number:
- If a customer places two consecutive orders within a short period of time, the orders will be combined and shipped together in one package with a unique tracking number.
Customer Service Hours and Response Policy:
- Information about customer service hours and response policy is provided.
At Lanas Llamas, we value respectful communication and strive to provide high-quality service to our customers. We appreciate our customers' cooperation and understanding in these matters and are committed to continually improving our services.